Returns & Exchanges

At Ach Direct Debit, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a 30-day return policy for items in their original, unworn condition with tags attached.

1

Initiate Your Return

Log into your account portal and select the order you wish to return to receive a unique return authorization number.

2

Prepare Your Package

Securely pack your items in their original packaging and include the printed return slip inside the box to ensure faster processing.

3

Ship the Items

Affix the prepaid shipping label provided in your portal and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing